Support
Our commitment to customer support is deep in our corporate DNA. Our highly-trained team demonstrates a passion for technology and a commitment to exceed customer satisfaction. Our knowledge goes well beyond warping & blending, we have broad expertise in the fields of 3D rendering, advance graphics, machine vision, and the latest projection technologies.
Our support team is available Monday through Friday, from 9 am to 5 pm E.T, except for the following U.S holidays: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day/Indigenous People’s Day, Thanksgiving Day, Thanksgiving Friday and Christmas Day. You can contact support by emailing support@scalabledisplay.com or calling +1 617 864 9300.
Phone Support
Phone support is included for all our customers when they purchase our support package. Not under support? You can get phone support for an hourly fee. Our support team is available Monday through Friday, from 9 am to 5 pm E.T except holidays.
Support Ticket
If you have an issue with a current project you can create a new ticket in our Support Ticketing system. Our typical response time is within 24 hours on business days.
Remote Support
Resources
- Supported Cameras – List of the cameras and lenses compatible with the Scalable products.
- ScalableDesktop Supported Graphics Cards
- VIDEO TUTORIAL – How to configure NVIDIA mosaic
- ScalableDesktop – system requirements
- Scalable Display Manager – minimum requirements for host machine
- NVIDIA & Scalable Display presentation – Using the GPU to Create a Seamless Display from Multiple Projectors
Support Downloads
Remote Support Viewer
Remote Support Viewer will allow you and one of our support engineers to share complete control of the system, enabling us to quickly identify and solve problems you may be having. Download it here.
Recommended NVIDIA Drivers
For a list of the latest recommended NVIDIA Drivers click here.
Scalable ACT Program – Advanced Comprehensive Training
Scalable offers an advanced technical training course for partners that want to become deeply knowledgeable in Scalable software, system troubleshooting, and multi-projector fundamentals. The ACT course is an intensive multi-day training that consists of both class-room style learning and hands-on sessions with Scalable engineers. Contact Scalable to learn more about ACT participation.
The below companies have successfully completed the Scalable ACT Program:
Antycip Simulation – (EMEA)
Multiple Locations
France, Italy, Spain & UK
☎ +33 139 962 240
✉ info.fr@antycipsimulation.com
www.antycipsimulation.com
Complex Visual Systems LTD – (UK)
Sileby, Loughborough
UNITED KINGDOM
Immersion – (France)
3, rue Raymond Lavigne
33100 Bordeaux, France