Support

 

Our commitment to customer support is deep in our corporate DNA. Our highly-trained team demonstrates a passion for technology and a commitment to exceed customer satisfaction. Our knowledge goes well beyond warping & blending, we have broad expertise in the fields of 3D rendering, advance graphics, machine vision, and the latest projection technologies.

 

Phone Support

Phone support is included for all our customers when they purchase our support package. Not under support? You can get phone support for an hourly fee.
Call 617.864.9300
Call +44 330.113.7620

Email Support

Specify the name of your project and describe your issue as best as possible and our support team will get back to you as soon as possible.
Email Us

Remote Support

If you are under a support contract our support engineers can remote into your PC sharing complete control of your system, quickly identifying and solving any problems.
Remote Support Viewer

Need immediate help?

Our customer support number is 617-864-9300 and the support team is available Monday through Friday, from 9 am to 5 pm E.T,  except for the following U.S holidays: New Year’s Day, Martin Luther King Day, Presiden’ts Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day, Thanksgiving Friday and Christmas Day.

Resources

Support Downloads

Remote Support Viewer
Remote Support Viewer will allow you and one of our support engineers to share complete control of the system, enabling us to quickly identify and solve problems you may be having. Download it here.
FTP Uploader
Use this uploader if our support team asks you to send us a data set. Download it here.

Scalable ACT Program – Advanced Comprehensive Training

Scalable offers an advanced technical training course for partners that want to become deeply knowledgeable in Scalable software, system troubleshooting, and multi-projector fundamentals. The ACT course is an intensive multi-day training that consists of both class-room style learning and hand-ons sessions with Scalable engineers. Contact Scalable to learn more about ACT participation.

 

The below companies have successfully completed the Scalable ACT Program:
Antycip Simulation – (EMEA)

Multiple Locations

France, Italy, Spain & UK



www.antycipsimulation.com

Complex Visual Systems LTD – (UK)

Sileby, Loughborough

UNITED KINGDOM


Immersion – (France)

3, rue Raymond Lavigne

33100 Bordeaux, France



www.immersion.fr